Customer service

You may have a question about a grammar point, or concern about syntax or a query about an assignment. You simply need to send your assigned personal tutor an email and you will receive a response within 48 hours. Don’t worry, you can continue with your course while you are waiting for your tutor to get back to you.

If you have any feedback on the course, good or bad, then please let us know so we can act upon it. Email us

In the unlikely event that you have a complaint about the course or feel that our customer service is left wanting, then please email us at or send a soundly-crafted letter to TEFL, 16/17 High Street, Dingwall IV15 9RU. We promise to acknowledge your communication within 24 working hours of receipt and have a solution to you within 5 working days.