Poor grammar and spelling might be allowable in a text or message to a friend, but when they creep into an email or letter to a customer, it is a very different story.
Good English makes you more valued
Improving written English is crucial to the success of any organisation, not only in terms of commercial success but also in terms of effective administration. Poorly written emails and letters can often lead to mis-communication and misunderstanding, in turn leading to administrative ‘double-handling’ in an attempt to correct misunderstandings.
Proving to your current or prospective employer you have good written skills will not only increase your confidence in the workplace, but also make you much more valued.
Here’s some research to drive home the point:
According to an article on the Wall Street Journal web site, about 45% of 430 employers said they were increasing employee-training programs to improve employees’ grammar and other skills, according to a survey conducted earlier this year by the Society for Human Resource Management and AARP. Wall Street Journal, read the full article here: Wall Street Journal article (opens in a new window)
increases your confidence in the workplace, but also make you much more valued
Bad English costs big
Employers are becoming increasingly concerned about the impression poor communication can have on customers. A while ago, a Royal Mail survey calculated that bad design, poor grammar and atrocious spelling could be costing UK businesses a staggering £41 billion in lost sales. Nearly three-quarters of all customers (74 percent) said they wouldn’t trust businesses that used poor spelling or grammar, whilst almost a third (30 percent) said they wouldn’t buy any product or service from them.
An archived original of the survey can be found here: View the Royal Mail Survey online (opens in a new window)
Improving written English is crucial to the success of any organisation, not only in terms of commercial success but also in terms of effective administration. Poorly written emails and letters can often lead to mis-communication and misunderstanding, in turn leading to administrative ‘double-handling’ in an attempt to correct misunderstandings.
Top reasons to take the course
- Improve your written English
- Gain confidence in your communication skills
- Give better customer service
- Become more employable
- Work through the course from anywhere with a web connection
- Work at your own pace, around your other commitments
- Get help from real tutors
Take control of your future: Enhance your English
Book onto your course today, and you can start your learning immediately. You’ll benefit from a range of course materials, and you’ll be taking your first steps towards a more confident, prosperous future.
course fee: from £99